Refund policy

30-day returns

Not happy with your purchase? You have 30 days after delivery to ask for a return. Email support@turnlygrill.com with your order number and we will reply with the return instructions.

Items must be returned unused, clean and with everything that came in the box. The customer pays the return shipping, except for damaged, defective or wrong items.

Damaged, defective or wrong items

If your order arrives damaged, defective or wrong, or stops working within 30 days of delivery, email us a photo or short video. We will send a replacement or give you a full refund, at no cost to you, and you will not need to pay any return shipping.

Refunds

Once we receive and check your return, we email you and refund your original payment method within 5–10 business days. If you paid for shipping on an order under $50, that shipping fee is refunded too when the item is defective, damaged or wrong.