Shipping policy

Shipping cost

Orders of $50 or more ship free; orders under $50 pay a flat $5.99. Every order is tracked. We currently ship to the United States and Canada. Prices are shown in US dollars; at checkout you can pay in your local currency. Depending on your country, local import taxes may apply.

When will my order arrive?

Orders are prepared in 1–3 business days and ship from our international partner warehouse. Delivery takes about 7–12 business days in total. Items in one order may arrive in separate packages.

Tracking

As soon as your order ships, we email you the tracking number.

Delays and lost packages

If your tracking shows no movement for 15 days, email support@turnlygrill.com and we will resend your order or refund you. If a package shows as delivered but you cannot find it, check your porch, mailbox and with neighbors, then write to us.

Wrong address

Please check your address and phone number at checkout. If you notice a mistake, email us right away. We can change it only before the order ships.

Contact

Turnly (225 N Miami Ave, Apt 1710, Miami, FL 33128, United States; phone +1 786 642 5110; email support@turnlygrill.com)